Privacy Policy

"JoLab Biotech Co., Ltd." (hereinafter referred to as "we") respects the privacy of our customers very much. The collection, processing and use of customer information are in compliance with the "Personal Data Protection Act" and related laws and regulations of the Government of the Republic of China. Before you use our website https://jolab.jolacare.com, you can refer to the following privacy policy to understand our specific measures; EU membership does not apply to all of our current services. If you do not inform us whether you are a national of an EU member state, the company will assume that you are not a national of the EU and will not provide you with services.

We respect your concerns about privacy and value our relationship with you. This Privacy Policy describes the types of personal information we collect about our customers, how we use that information, with whom we share it, and the choices available to our customers regarding our use of that information. We also describe the information security measures we take and how customers can contact us regarding our privacy practices.

When you conduct website activities or services on our official website, we will ask you to provide necessary personal data depending on the nature of the business or activity, and process and use it within the scope of that specific purpose. We will not use your personal information for any other purpose without your written consent.

During normal browsing, the server will automatically record relevant actions, including the IP address of the device you use to connect, usage time, browser used, browsing and click data records, etc., as a reference for us to improve our website services. This record is for internal use and will never be published to the public.

In order to provide accurate services, we will collect statistics and analyze the contents of the questionnaires. The statistical data or explanatory text of the analysis results will be presented for internal research. We will publish the statistical data and explanatory text as needed, but it will not involve the information of specific individuals.
We will never provide, exchange, rent or sell any of your personal information to other individuals, groups, private companies or public agencies, unless there is a legal basis or contractual obligation. We will share your personal information with third parties under the following principles:

The law clearly stipulates.

To provide you with services or to benefit your interests, it is necessary to share information with third parties that provide services. We will fully explain and notify you during the service or activity, and you can choose whether to accept it.

When your behavior on the website violates the terms of service or may damage or hinder the rights of the website and other users or cause damage to anyone, the website management unit may analyze and disclose your personal information for the purpose of identification, contact or taking legal action.

When we entrust vendors to assist in collecting, processing or using your personal information, we will fulfill our supervisory and management responsibilities over the outsourced vendors or individuals.
The rights exercised in accordance with Article 3 of the Personal Data Protection Act and our processing principles are as follows:

You may send an email to the customer service mailbox jolab@jolacare.com or call the toll-free number of the customer service center 0809-082-333 to request to stop collecting, processing, using or deleting your personal data. However, once the user has completed the procedures of applying to stop collecting, processing or using personal information, or requesting to delete personal information, the services we provide to the user will be terminated.

If you are unwilling to provide us with personal data required for various services or transactions, or disagree with our collection, processing, use and international transmission of relevant personal data in accordance with legal regulations, this Privacy Policy and Personal Information Collection Notice and related notices, we will fully respect your decision, but depending on the nature or conditions of the service, you may not be able to use the relevant services, perform rights and obligations or complete transactions. We reserve the right to decide whether to agree to provide such relevant services or complete relevant transactions.
Cookies are data stored on your computer when you browse the web. They allow the web server to identify the user and store the user's various preferences when browsing the website, such as location, language, and personal identification information. However, they are limited to the content you have actually entered and cannot access information or files that you have not provided. In the future, when you visit the website again, the website will be able to judge the user based on the Cookie information and provide information that meets your preferences and needs.

In order to provide you with more personalized services or to compile statistics on your browsing behavior, we will place and access cookies on your computer. If you do not want to accept the writing of cookies, you can set the privacy level to high in the browser function items you use to refuse the writing of cookies, but this may cause some functions of the website to not function properly.